Terms of Service

ClientCzar Terms of Service Agreement

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. The following are terms of a legal agreement between you (“Client” or “Customer”) and ClientCzar (“Company”). By purchasing ClientCzar services or submitting your payment information, you acknowledge that you have read, understood, and agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms and conditions, you must not accept this agreement and may not use the ClientCzar site or services.

Introduction

ClientCzar provides a range of digital marketing solutions designed to enhance your online presence and business performance. These offerings include, but are not limited to, Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising, social media marketing, review generation, reputation management, website development and management, and video advertising.

Definitions

Services: The various digital marketing offerings provided by ClientCzar, including SEO, PPC, social media marketing, review generation, reputation management, website development and management, and video advertising.

Client Materials: Content, trademarks, logos, photos, videos, advertisements, information, and all other materials provided or identified by the client for use in the Services. Client acknowledges that Client Materials do not include any materials, assets, or intellectual property created by ClientCzar during the execution of the Services.

Deliverables: The specific outputs of the Services provided by ClientCzar to the Client, as outlined in the service agreement or proposal.

Lead: Any individual, business, representative, prospect, customer, or user who submits information to ClientCzar, contacts ClientCzar, interacts with a ClientCzar form, advertisement, website, mobile application, landing page, chat, call, text message, email, social media account, or other communication channel, or otherwise requests information, support, consultation, services, pricing, or follow-up.

Lead Intake: The collection, receipt, processing, review, routing, storage, enrichment, qualification, and response activity associated with a Lead, inquiry, account, or customer communication.

Outreach Touchpoints: The communication channels ClientCzar may use to respond to, follow up with, service, support, or communicate with a Lead, Client, Customer, account, or authorized representative. Outreach Touchpoints may include phone calls, SMS/text messages, email, voicemail, website chat, mobile app notifications, social media messages, advertising audiences, retargeting, appointment reminders, account notifications, and other related business communications.

Lead Intake, Outreach Touchpoints, and Communications Consent

By submitting contact information, requesting communication, scheduling a consultation, starting a chat, responding to an advertisement, contacting ClientCzar, purchasing Services, or otherwise interacting with ClientCzar, you authorize ClientCzar to use reasonable Outreach Touchpoints to respond to your inquiry, provide requested information, schedule consultations, deliver Services, send service updates, provide customer support, communicate about your account, and manage the business relationship.

ClientCzar may collect, process, and store information related to Lead Intake and Outreach Touchpoints, including but not limited to your name, business name, phone number, email address, website, business address, service interests, message content, call details, communication preferences, lead source, campaign source, form submission details, consent records, opt-in source, opt-in timestamp, IP address, user agent, communication history, opt-out requests, and related compliance information.

ClientCzar may contact you through phone calls, SMS/text messages, email, voicemail, website chat, mobile app notifications, social media messages, appointment reminders, account notifications, retargeting audiences, and other communication channels related to your inquiry, account, requested Services, or business relationship with ClientCzar. Message frequency may vary depending on your request, account activity, communication preferences, and Services.

By providing your phone number or other contact information, you consent to be contacted by ClientCzar regarding your inquiry, account, requested Services, service updates, appointment reminders, customer support, and related business communications. Where required by law, ClientCzar will obtain express written consent before sending marketing text messages or using automated dialing, prerecorded, artificial voice, or similar technologies for marketing communications.

You may opt out of marketing SMS/text messages at any time by replying STOP. You may reply HELP for assistance. Message and data rates may apply. Opting out of marketing communications does not prevent ClientCzar from sending non-marketing, transactional, service-related, billing, legal, security, or account-related communications where permitted by law.

ClientCzar may receive leads or inquiries from third-party platforms, advertising partners, referral sources, directories, social media platforms, marketplace forms, lead forms, or other business channels. ClientCzar will use such information only as permitted by law, applicable platform terms, our agreements, and the consent or preferences associated with the lead source.

Call Recording, Transcription, and Quality Assurance

ClientCzar may monitor, record, transcribe, summarize, and analyze calls, messages, chats, meetings, and other communications for quality assurance, training, customer support, documentation, dispute resolution, compliance, security, fraud prevention, and service improvement purposes.

Where required by law, ClientCzar will provide notice or request consent before recording communications. By continuing a call or communication after receiving notice that the call or communication may be recorded, you consent to such recording where permitted by law. If you do not consent to call recording, please notify ClientCzar during the call or contact ClientCzar using another available method.

Recorded or transcribed communications may be used to confirm instructions, verify authorization, document service requests, resolve disputes, improve customer experience, train team members, evaluate service quality, and maintain compliance records.

Consent Records and Compliance Documentation

ClientCzar may maintain records of consent, opt-in source, opt-in timestamp, form submission details, IP address, user agent, lead source, campaign source, communication history, call records, message logs, opt-out requests, account deletion requests, and related compliance documentation to help demonstrate compliance with applicable laws, carrier requirements, platform rules, customer instructions, agreements, and internal policies.

ClientCzar may retain such compliance documentation for as long as reasonably necessary to demonstrate consent, resolve disputes, enforce agreements, prevent fraud, maintain security, comply with legal obligations, support billing records, and protect the rights and interests of ClientCzar, its Clients, Customers, users, and business partners.

Account Deletion, Unsubscribe Requests, and Communication Preferences

You may request to unsubscribe from communications, deactivate your account, delete your account, or request deletion of personal information associated with your use of ClientCzar’s website, mobile applications, or Services.

To submit a request, please contact ClientCzar using one of the following methods:

• Phone: 800-291-2927
• Email: [email protected]
• Website: www.ClientCzar.com

Please include enough information for ClientCzar to verify and locate your account, such as your name, business name, phone number, email address, and the nature of your request.

ClientCzar will review and fulfill eligible unsubscribe, account deletion, and data deletion requests within one to five business days, unless a longer retention period is required or permitted by law, including for security, fraud prevention, billing, legal, tax, compliance, dispute resolution, or legitimate business recordkeeping purposes.

Unsubscribing from marketing communications will stop promotional messages, but you may still receive important service-related, transactional, billing, legal, security, or account-related communications related to your account or Services where permitted by law.

Intellectual Property Rights

Ownership: All intellectual property rights in the Deliverables shall be owned by ClientCzar until full payment for the Services has been received. Upon full payment, ownership of the Deliverables will transfer to the Client, except for any ClientCzar proprietary tools, methodologies, or materials that are incorporated into the Deliverables, which shall remain the property of ClientCzar.

License: ClientCzar grants the Client a non-exclusive, non-transferable, revocable license to use ClientCzar’s proprietary tools, methodologies, or materials solely for the Client’s internal business purposes.

Ad Management Fees

All advertising campaign management services provided by ClientCzar are subject to a management fee of 20% of total ad spend unless otherwise specified or discounted in writing.

Payment Terms

The Client agrees to pay ClientCzar the fees specified in the service agreement or proposal. All payments are due within thirty (30) days of the invoice date unless otherwise specified. Late payments may be subject to a late fee of 1.5% per month, or the maximum rate permitted by law, whichever is lower. ClientCzar reserves the right to suspend the Services if the Client’s account is overdue by more than thirty (30) days.

Payment Method and Account Setup

ClientCzar issues all invoices through QuickBooks Online. Upon receiving the first invoice, clients will be prompted to create a free QuickBooks account if they do not already have one. This account setup is required for billing purposes and does not incur any charges beyond the ClientCzar invoice itself. Clients are responsible for completing this setup to ensure timely payment processing.

Ongoing Services

ClientCzar provides continuous monthly services, including but not limited to SEO improvements, PR syndication, content creation, listing optimization, and audience expansion across digital platforms. Even during periods without active advertising campaigns, strategic visibility and discovery efforts are ongoing. Clients are encouraged, but not required, to schedule regular weekly or monthly strategy calls to help ensure campaign alignment and maximum impact.

Public Relations & Authority Development

ClientCzar may provide public relations support and third-party media placement services as part of your marketing strategy. These efforts are designed to increase brand visibility, build credibility, and enhance search engine performance. All media distribution and placements are subject to approval by the third-party publication and its editorial policies.

Platform Scope and Visibility Efforts

ClientCzar may optimize client visibility across search engines (Google, Bing, Yahoo), map platforms (Google Maps, Apple Maps, Waze), voice assistants (Alexa, Siri, Google Assistant), and discovery tools (TikTok, Nextdoor, Snapchat Maps, Yelp, and others), regardless of whether active ad campaigns are running. Ongoing work may include listing management, metadata refinement, strategic content distribution, and audience growth initiatives. For more information, contact your ClientCzar representative or reach us at (800) 291-2927 or [email protected].

Platform Compliance & Best Practices

ClientCzar is a Google Partner in the Google Partners Program. Our team maintains active Google Ads certifications in Search, Display, Video, Shopping, and Apps. We manage campaigns in accordance with each platform’s policies and best practices across Google, Meta, TikTok, Microsoft, and others. Partner status and certifications are based on Google’s program requirements and may change if those requirements are not maintained. Google does not endorse any agency’s services.

Google Business Profile (GBP) Verification Requirement

For local SEO and Google Business Profile services, the customer must complete Google’s verification process. Google may verify by postcard, phone, email, live video, or other methods. The customer agrees to receive and share any verification codes and to complete any required live steps. Work that depends on verification will begin only after verification is complete. Delays or failures to complete verification, re-verification, or suspensions initiated by Google may delay service timelines.

Governing Law and Arbitration

This Agreement shall be governed and interpreted according to the laws of the State of California, without regard to conflict of law principles. Any disputes arising under this Agreement shall be resolved exclusively through binding arbitration in Marin County, California.

Program Designations and Trademarks

“Google,” “Google Ads,” and “Google Partners” are trademarks of Google LLC. Listing in the Google Partners Directory does not constitute an endorsement by Google.

Final Agreement

This Agreement supersedes any other oral or written agreements regarding the services specified herein. No modifications to this Agreement are valid unless in writing and signed by both parties. Terms of Service are subject to change without notice.